Privacy Policy
At Dr. Mannan IVF Centre, we understand that fertility treatment is one of the most personal journeys a couple can go through, and we treat every piece of information you share with us with the highest level of confidentiality and care. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you visit our website, contact us, or receive care at our clinic located at Elantis Super Speciality Hospital, Lajpat Nagar, New Delhi.
Information We Collect
When you interact with our website or visit our clinic, we may collect personal details such as your name, email address, phone number, and any message you share through our contact or consultation forms. When you become a patient, we also collect medical and health-related information necessary for diagnosis and treatment, including but not limited to your medical history, hormonal and diagnostic test results, ultrasound and laboratory reports, treatment records, and details related to IVF, IUI, ICSI, egg freezing, surrogacy, or any other fertility or gynaecological procedure undertaken at our centre. We may also collect technical information automatically when you browse our website, such as your IP address, browser type, device information, and pages visited, typically through cookies and similar tracking technologies.
How We Use Your Information
The information we collect is used to schedule and manage your appointments, provide accurate diagnosis and personalized treatment plans, communicate with you regarding your care, process payments, and improve our services and website experience. Your medical records may also be used internally for clinical coordination among our practitioners, embryologists, andrologists, and gynaecological surgeons involved in your care. We may use your contact details to send appointment reminders, follow-up communications, or information about our services, but we will never use your health information for marketing purposes without your explicit consent.
Confidentiality of Medical Information
We recognise that fertility treatment, including IVF, IUI, surrogacy, and related procedures, involves deeply sensitive personal information. All consultations, diagnoses, and procedures at Dr. Mannan IVF Centre are handled in strict professional confidence and in full compliance with applicable medical privacy standards and regulations, including the requirements under the Surrogacy (Regulation) Act, given our status as a Government-certified surrogacy clinic operating under the supervision of Delhi IVF. Access to your medical records is restricted to authorized medical personnel directly involved in your treatment.
Sharing of Information
We do not sell, rent, or trade your personal or medical information to third parties. Your information may be shared only in the following circumstances: with diagnostic laboratories, embryology partners, or specialists directly involved in your treatment; with regulatory or government authorities where required by law, including reporting obligations under surrogacy and assisted reproductive technology regulations; or with your explicit consent, such as when records are transferred to another healthcare provider at your request.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction. Medical records are stored securely, whether in physical or electronic form, and access is limited to authorized staff bound by professional confidentiality obligations.
Cookies and Website Data
Our website may use cookies to enhance your browsing experience, understand website traffic, and improve our online services. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.
Your Rights
You have the right to request access to the personal and medical information we hold about you, request corrections to inaccurate information, and ask us to explain how your data is used. If you have any concerns about how your information is handled, you may contact us directly using the details below.
International Patients
For patients who travel from abroad for consultation or treatment, the same standards of confidentiality and data protection apply to all personal and medical information shared with us, regardless of your country of residence.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Dr. Mannan IVF Centre
Elantis – Super Speciality Hospital, 29, Ring Rd, Block L, Lajpat Nagar 4, Lajpat Nagar, New Delhi, Delhi 110024
Phone: +91 9711681986
